Communication and Collaboration

Customers:

All Staff, Faculty and Postgraduate students with staff accounts.

Description:

Email services provide staff with the ability to send and receive written messages, send documents, organize appointments and manage day to day business tasks personally or with colleague's and collaborators.

Email Services include:

• Your staff email account
• Shared calendars for appointments
• Personal contact lists and University mail list administration
• Productivity tools such as tasks, reminders and email search functionality
• Antivirus and spam protection
• Archiving of historical email, attachments and appointments.
• Mailbox restore
• Application Mail relay
• Distribution Lists
• Generic Mailbox

Email services can be accessed via:

• A QU issued desktop or laptop
• Home or shared computers using Webmail on an internet browse(https://qumail.qu.edu.qa)
• Portable internet enabled devices such as mobile phones, PDA's and iPads

Access Request:

• All staff is provided with access to QU Email System when their QU user account is created.
• Shared mailboxes and calendars can be created by logging a service request with the ITS Help Desk.
• Generic Mailboxes will require completion of ‘Generic Mailbox Request’ form and its submission via ITS Helpdesk.

Availability & Support:

• For service support kindly contact ITS Helpdesk (helpdesk@qu.edu.qa)

Customers:

QU Colleges and Departments

Description:

Electronic mailing list management, continuously developed to meet the latest demands, provides everything you need to manage all of your opt-in email lists, including email newsletters, announcements, discussion groups and email communities, A request to ITS Helpdesk should be submitted to establish using this service.

Services include:

• Provisioning of student Email account
• MS Office 365 Pro downloads.

Access Request:

Mailing list services is requested via ITS Helpdesk

Availability & Support:

• For service support kindly contact ITS Helpdesk (helpdesk@qu.edu.qa)

Service Exclusions:

Integrations with other systems

Customers:

• MS Office 365 Pro downloads - Students, Faculty and Staff
• Office 365 - Students

Description:

Services for students are hosted in the cloud which provides anytime anywhere access to: MS Word, MS Excel, Power Point, Outlook and 1 TB OneDrive Online storage.

Services include:

• Provisioning of student Email account
• MS Office 365 Pro downloads.

Access Request:

• Office 365 accounts for students are provisioned automatically, Faculty and Staff can request access for Office 365 via ITS Helpdesk.
• Office 365 services can be accessed at (http://portal.microsoftonline.com)

Availability & Support:

• For service support kindly contact ITS Helpdesk (helpdesk@qu.edu.qa)

Service Exclusions:

For support on all downloaded Office 365 Pro products user should contact Microsoft Support (support@microsoft.com)

Customers:

Faculty and Staff of Qatar University

Description:

Qatar University has implemented network-based Cisco Voice-over-Internet Protocol (VoIP) system, which provides telephone services over a network connection.

Services include:

• Installation of new telephone connections
• Voicemail services
• Mobile VOIP Services
• Extension Mobility
• Advertisement via Phone backgrounds
• Telephone moves and disconnections
• Landline extension maintenance

Access Request:

VOIP Telephone services are provisioned upon joining Qatar University. VOIP Telephony related services are requested via ITS Helpdesk.

Availability & Support:

• For service support kindly contact ITS Helpdesk (helpdesk@qu.edu.qa)

Service Exclusions:

Support for Personal phones

Customers:

Colleges and Departments

Description:

Qatar University ITS offers a highly secure, available, virtual, and a sophisticated customer interaction management to manage calls. It also has an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.

Services include:

• Provisioning of Inbound and Outbound Call center
• Bi-lingual Self Service options
• Reporting

Access Request:

Call Center Service is requested via ITS Helpdesk.

Availability & Support:

• For service support kindly contact ITS Helpdesk (helpdesk@qu.edu.qa)

Service Exclusions:

Integration with other systems

Customers:

Departments and Colleges

Description:

ZOOM Call Recording has been implemented recording customer conversations in contact with centers and back offices (on request). Recording offers an important opportunity to improve agent performance and to leverage service excellence.

Access Request:

A request to ITS Helpdesk should be submitted to use this service.

Availability & Support:

• For service support kindly contact ITS Helpdesk (helpdesk@qu.edu.qa)

Service Exclusions:

Integration with other systems

Customers:

Departments and Colleges

Description:

QU SMS service provides a fast messaging solutions service for client communications, marketing campaigns and system monitoring notifications. The service enables users to send customizable text messages to staff, students, faculty etc.

Access Request:

A request to ITS Helpdesk should be submitted to use this service.

Availability & Support:

• For service support kindly contact ITS Helpdesk (helpdesk@qu.edu.qa)

Customers:

Staff, Faculty, Departments and Colleges

Description:

QU Fax service is integrated with QU Email allowing users to send fax through email client such as MS Outlook. Incoming and outgoing faxes can be routed to individuals, departments, document management software, network printers, and network directories as PDF or TIFF images.

Access Request:

Inbound fax request must be submitted via ITS Helpdesk.

Availability & Support:

• For service support kindly contact ITS Helpdesk (helpdesk@qu.edu.qa)

Service Exclusions:

Outbound faxes to International numbers.

Customers:

QU Staff and Faculty

Description:

Qatar University has deployed Cisco's Jabber messaging application to connect staff and faculty. The Jabber application is a soft phone that includes presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing, to enable users at the university to connect and collaborate. Jabber is available for Android, BlackBerry, iOS, Mac and Windows, and is also integrated with Microsoft Office, so that users can initiate communications from within Office application.

Access Request:

A request must be submitted via ITS Helpdesk.

Availability & Support:

• For service support kindly contact ITS Helpdesk (helpdesk@qu.edu.qa)

Service Exclusions:

Support for device related issue.