The Portal Application Section plays a vital role in delivering and maintaining several key digital platforms that support the daily operations and communication needs of Qatar University. The team is responsible for managing the QU public website, ensuring it remains accessible, up-to-date, and aligned with the university’s image. We also oversee and support SharePoint services for internal collaboration, the myQU campus portal for centralized access to academic and administrative services, and the Appointment Manager system used for scheduling academic advising and student support sessions. In addition, we provide technical support for faculty websites and the QU Blogs platform, empowering the community to share academic and professional content. The section also handles application support for HPSM (HP Service Manager), which is used by ITS for managing service requests and IT operations. Through these services, we aim to enhance user experience, drive digital engagement, and contribute to the university’s strategic digital transformation.
QU Public Website
We provide comprehensive support for the Qatar University public website by offering website design and development services tailored for colleges, departments, and university units to ensure consistency with the university’s branding. In addition, we assist with content editing and management to keep the website accurate and up-to-date. To empower each college and department to maintain their own sections, we conduct training sessions for content editors, enabling them to efficiently update and manage their web pages.
SharePoint Services
We help manage and support the SharePoint system used by Qatar University to make it easier for departments to share documents and work together. Our services include creating and setting up SharePoint sites for different teams, managing who can access what to keep information safe, and helping organize files and folders. We also assist with setting up simple automated tasks to save time. Additionally, we provide training to help staff use SharePoint better for sharing information and working as a team.
myQU Campus Portal
We manage and support the myQU Campus Portal, a central platform that gives students, faculty, and staff personalized access to important academic and administrative services. Our team ensures the portal is always available, easy to use, and secure. We help with user support, fix any issues, and work on improving features to make the portal more helpful for everyone.
Appointment Manager
We manage and support the Appointment Manager system at Qatar University, which helps students book appointments with academic advisors, counselors, tutors, and the textbook department. Our services include setting up and maintaining the system, creating and managing appointment types for different departments, and providing user support to ensure smooth scheduling. We also assist departments in customizing their appointment settings and offer training to staff on how to use the system effectively. This helps improve the overall appointment process, making it easier and more organized for both students and staff.
Faculty Websites
We provide support to faculties at Qatar University in creating and managing their official websites using WordPress. Our services include setting up the website structure, customizing the design based on university guidelines, and assisting with the initial content upload. We also offer training to faculty members on how to update and manage their content independently, including profiles, publications, course information, and departmental updates. This ensures each faculty can maintain an up-to-date, user-friendly online presence without requiring technical expertise.
QU Blogs
We manage and support the Qatar University Blogs platform, which is built on WordPress and available to all students, faculty, and staff. Our services include creating blog spaces upon request, assigning user permissions, and providing guidance on how to use the platform effectively. We assist users in setting up and customizing their blogs, making it easy to share academic content, research updates, campus activities, and personal reflections. By supporting this platform, we help promote collaboration, knowledge sharing, and community engagement across the university.
HPSM (HP Service Manager)
HP Service Manager (HPSM) is a comprehensive IT service management (ITSM) tool designed to streamline IT support and operations. It is widely used by IT departments for handling and tracking service requests, incidents, problems, and changes through a structured ticketing system. Student Helpdesk and FGS and Qatar University mail call center also use this for recording service requests.